• Seamless Transfers: Now, easily transfer active chat sessions to another agent or group with a simple click, ensuring customers are always in the right hands.
• Chat Groups: Organize your representatives by department with our new Chat Groups feature, making it easier to manage conversations and workflow.
• Auditory Alerts: Stay alerted with distinct new sounds for chat transfers, including unique tones for accepted and cancelled transfers, ensuring you never miss a beat.
• iOS App Enhancements: Our iOS app has been updated to include chat transfers, bringing the power of desktop functionalities right to your fingertips.
• User Interface Improvements: We've enhanced the UI for entering hours of operation, making it more intuitive and user-friendly.
• Time Zone Consistency: Enjoy improved time zone support across both web and iOS platforms, ensuring everyone is on the same page, no matter where they are.
• Efficiency Boost: We've reduced the time abandoned chats will remain in the list of active chats, streamlining operations and keeping your focus on active engagements.
• Technology Upgrade: Our core technology has been updated to .Net 8, ensuring a smoother, more reliable platform experience.
• Auto-Redirect on Session Timeout: Added an auto-redirect feature to the sign-in page if the chat is left open and your session expires, enhancing security and convenience.
• Bug Fixes and Improvements: As always, we've made minor bug fixes and improvements to ensure our platform runs smoothly.

• iOS App: We're thrilled to announce the launch of our iOS companion app for LiveChat administrators, bringing the power of LiveChat right to your fingertips, anywhere, anytime.
• Scheduling: Exciting new scheduling features now allow multiple open/closed times per day and holidays, offering unparalleled flexibility and control.
• Single-Rep Chat: We've added the ability to prevent additional chat representatives from joining a chat session once the first rep has joined, ensuring a more streamlined and focused customer service experience. You can now choose between single and multi-rep modes.
• Styling: Dive into our overall styling updates for a fresher and more modern look and feel, enhancing user experience across the board.
• Performance: Experience general performance improvements across our platform, making everything faster and smoother, enhancing efficiency for users and administrators alike.

• Chat Widget Customization: Unleash the full potential of your chat interface with enhanced customization options. Tailor the chat widget to perfectly match your brand's look and feel, creating a seamless experience for your users.
• Accessibility: Our latest update prioritizes accessibility, ensuring that everyone, regardless of ability, can navigate and interact with our platform smoothly and effortlessly.
• Agent Profiles: Introducing personalized agent profiles! Now, customers can get to know the human behind the help, building trust and personal connections with every chat.
• Automated Greetings: Make a great first impression with automated greetings. Engage visitors the moment they arrive on your site, offering them immediate attention and a warm welcome.
• Canned Responses: Speed up your response time with canned responses. Have ready-to-go replies for common questions, ensuring quick, consistent, and efficient customer service.
• Chat with Multiple Customers Simultaneously: Boost your productivity with the ability to chat with multiple customers at once. Maximize your efficiency without compromising on quality of service.
• Continuous Chat Across All Pages: Our continuous chat feature now ensures that conversations flow smoothly across all pages of your website, offering a cohesive and uninterrupted experience for your visitors.
• Multiple Agents in a Single Chat: Collaborate like never before with the capability for multiple agents to join a single chat. Pool your expertise to provide unparalleled support to every customer.
• Scheduled Business/Chat Availability Hours: Set and display your business's available hours for chat, making it clear when customers can expect live support, while also allowing for flexibility in your team's schedule.
• After-Hours Messages: Never miss a message with after-hours messaging. Let customers know when you're off but still care, by allowing them to leave messages when live support isn't available.